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• Maintain high customer satisfaction, monitor customer complaints, and work on initiatives to improve customer experience• Handle all aspects of our eCommerce orders including creating pick tickets, ensuring orders are packed and dispatched in a timely manner, processing returns and monitoring and fixing any integration issues between our inventory system, the back end of our ecommerce system, and our fulfillment center• Transmit and communicate orders and priorities to our 3PL• Complete any delegated tasks such as packing promo orders, handling donation requests, and processing products• Serve as a point of contact for the E-Commerce Manager• Answer phone calls and check voicemails• Work Jetty and Jetty Rock Foundation events
• Positive attitude and good energy• Open availability• Excellent communication and organizational skills