E-commerce Associate

Join a growing customer service team at Jetty’s HQ in Manahawkin New Jersey. We’re looking for someone who can manage multiple priorities with mind to excellent customer service. In addition to this, the ideal candidate will be able to effectively communicate with our 3PL to best fulfill customer orders and needs!

Details

Full-Time
Required 5 days at production facility (Manahawkin NJ)
Reporting to the E-commerce manager.

Responsibilities:

● Maintain high customer satisfaction, monitor customer complaints, and work on initiatives to improve customer experience.
● Handle all aspects of our e-commerce orders including creating pick tickets, ensuring orders are packed and dispatched in a timely manner, processing returns and monitoring and fixing any integration issues between our inventory system,
● Manage communication and tasks between the back end of our ecommerce system and our 3PL fulfillment center.
● Transmit and communicate orders and priorities to our 3PL distribution company.
● Complete any delegated tasks such as packing promo orders, handling donation requests, and processing products.
● Serve as a point of contact for the E-Commerce Manager.
● Answer phone calls and check voicemails relating to customer service and customer orders.
● Work Jetty and Jetty Rock Foundation events.

Qualifications & Experience

● Positive attitude and willingness to grow with the role.
● Excellent communication and organizational skills.
● Sharp attention to detail on production quality and standards.
● Excellent analytical and creative problem-solving skills.
● Availability to work a flexible schedule as needed, including planned and unplanned overtime.
● Resiliency; respond well to constructive feedback.

Apply