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We have a new position available for an e-Commerce associate that will focus on but not limited to handling all aspects of our e-commerce orders including creating pick tickets, ensuring orders are packed and dispatched in a timely manner, processing returns and monitoring and fixing any integration issues with our inventory system.
Full-TimeRequired 5 days at production facility (Manahawkin NJ)Reporting to the E-commerce manager.
● Maintain high customer satisfaction, monitor customer complaints, and work on initiatives to improve customer experience.● Handle all aspects of our e-commerce orders including creating pick tickets, ensuring orders are packed and dispatched in a timely manner, processing returns and monitoring and fixing any integration issues between our inventory system,● Manage communication and tasks between the back end of our ecommerce system and our 3PL fulfillment center.● Transmit and communicate orders and priorities to our 3PL distribution company.● Complete any delegated tasks such as packing promo orders, handling donation requests, and processing products.● Serve as a point of contact for the E-Commerce Manager.● Answer phone calls and check voicemails relating to customer service and customer orders.● Work Jetty and Jetty Rock Foundation events.
● Positive attitude and willingness to grow with the role.● Excellent communication and organizational skills.● Sharp attention to detail on production quality and standards.● Excellent analytical and creative problem-solving skills.● Availability to work a flexible schedule as needed, including planned and unplanned overtime.● Resiliency; respond well to constructive feedback.