We have a new position available for an e-Commerce associate that will focus on but not limited to handling all aspects of our e-commerce orders including creating pick tickets, ensuring orders are packed and dispatched in a timely manner, processing returns and monitoring and fixing any integration issues with our inventory system.

Full-Time
Required 5 days at production facility (Manahawkin NJ)
Reporting to the E-commerce manager.

● Maintain high customer satisfaction, monitor customer complaints, and work on initiatives to improve customer experience.
● Handle all aspects of our e-commerce orders including creating pick tickets, ensuring orders are packed and dispatched in a timely manner, processing returns and monitoring and fixing any integration issues between our inventory system,
● Manage communication and tasks between the back end of our ecommerce system and our 3PL fulfillment center.
● Transmit and communicate orders and priorities to our 3PL distribution company.
● Complete any delegated tasks such as packing promo orders, handling donation requests, and processing products.
● Serve as a point of contact for the E-Commerce Manager.
● Answer phone calls and check voicemails relating to customer service and customer orders.
● Work Jetty and Jetty Rock Foundation events.

● Positive attitude and willingness to grow with the role.
● Excellent communication and organizational skills.
● Sharp attention to detail on production quality and standards.
● Excellent analytical and creative problem-solving skills.
● Availability to work a flexible schedule as needed, including planned and unplanned overtime.
● Resiliency; respond well to constructive feedback.