• Any item, unless stated otherwise, may be returned within 30 days of delivery for a refund to your original payment method.

• Items must be unused, unwashed, and in original condition with tags/packaging.

• Returns require a receipt, proof of purchase, or order number.

• Items returned after 30 days (up to 60 days) are eligible for store credit or exchange only.

• A $7 shipping fee applies to all return mail packages.

• Returns can also be handled at Jetty stores for free

• Gift cards are non-returnable.

Where can I return items purchased in-store or online?

• Online orders: Return by mail (using the portal) or process a return for free at any Jetty store.
• In-store purchases: Must be returned at a Jetty retail store during operating hours (listed on our website).
• Purchases made at third-party retailers must be returned through that retailer directly.
• Items bought at Jetty events or Box Truck activations can be returned/exchanged at a Jetty store with receipt, proof of purchase, or order number.

How long does it take to get my refund?

• Refunds are issued within 5–7 business days after your return is received.

• Store credit is issued immediately once your return is processed.

• Exchanges must be initiated within 60 days of delivery.

• Free return shipping if exchanged within 7 days of receiving.

• A $7 shipping fee applies for exchanges started after 7 days of receiving.

• Items must meet the same condition requirements as returns.

• To initiate an exchange, utilize our returns portal with your order number and email, zip code, or phone number to retrieve your shipping label.

• Exchanges can also be handled at Jetty stores for free.

We stand by the quality of our gear. If you receive a damaged or defective item:

• Email orders@jettylife.com with photos and details.
• Items that have been worn, washed, or used before the defect appeared will be reviewed before approval.

• All discounts must be valid and presented at the time of purchase.

• Discounts cannot be combined, applied retroactively, or used during promotional events unless noted.

• Discounts cannot be applied to items that are already marked down or to items that benefit the approved 501(C)3 non-profit arm of Jetty, the Jetty Rock Foundation.

• We will price match purchases from jettylife.com or Jetty stores if the item goes on promotion within 14 days of purchase.

Holiday Priority Cutoff 2025: Order by December 18, 2025 for holiday delivery.

• Most orders ship within 1–2 business days.
• Orders placed after 12 PM EST or on weekends/holidays process the next business day.
• During high-volume times (sales, drops, holidays), processing may take 2–3 business days.

• Delivery Times:

Standard U.S. Shipping: 3–7 business days

International Shipping: 7–21 business days (varies by location)