Jetty's Return Policies & FAQs

Returns Policy & Process

Click Here to Start A Return

Online returns or exchanges can also be executed at our Jetty Flagship Store.

For questions or concerns regarding an order, please reach out to orders@jettylife.com or call us at 800-900-6435 ext 3. Our customer service hours are Monday - Friday: 8AM - 5PM.

Retail and Online Purchasing Policy

  • 2024 Holiday Returns Policy: Items purchased between October 16th, 2024 and December 31, 2024 are eligible for extended returns through January 31, 2025.

  • Any item, unless stated otherwise, is eligible for a refund to your original payment method within 30 days of the delivery date of your order. These items must be unused, unwashed, and contain the original tagging to be accepted. A receipt, proof of purchase, or order number must also be presented. If a receipt or proof of purchase is not presented, then you will be ineligible for a refund or store credit.
  • Any item, unless stated otherwise, within the 60 day window of delivery date is eligible for a store credit. These items must have the original tags affixed and be unworn and unwashed.

  • Packages returned within the first 10 days post delivery date qualify for free return shipping.

  • Packages returned after 11 days post delivery date up until 60 days post delivery date will have a $7.00 shipping fee charged at the time of return.

  • For items purchased at our Jetty Flagship Store, please return these items directly to the Flagship store during operating business hours as listed on our website. A receipt or order number must be presented during this time.

  • Unfortunately, we are only able to accept returns or exchanges for purchases made from our website (www.jettylife.com) or our Flagship Store in Manahawkin, NJ. All other returns or exchanges must be coordinated with the original retailer or 3rd party seller in accordance with their policies.

  • Gift cards cannot be returned or refunded.

  • Online exchanges must be initiated within 60 days of the delivery date of the order.

  • Packages exchanged within the first 10 days post delivery date qualify for free return shipping. 

  • Packages exchanged after 11 days post delivery date up until 60 days post delivery date will have a $7.00 shipping fee charged at the time of return.

  • To initiate an exchange, utilize our returns portal with your order number and email, zip code, or phone number to retrieve your shipping label.

  • All items that are sent back as an exchange need to follow the applicable terms from the Return Policy. Items that do not meet the acceptable criteria will be subject to denial.
  • Jetty manufactures our apparel to withstand the tests of time. We also understand manufacturing errors or defects can occur. If that is the case, please contact us!

  • Any item that has been washed, worn, or used before the damage or defect must be reviewed further by our team before replacing the item. Please contact orders@jettylife.com if you received a damaged item.
  • All discounts must be valid and presented at the time of purchase. No two discounts can be combined at any time. Discounts can not be applied during a promotional event unless stated otherwise.

  • Discounts can not be applied to items that are already marked down or on items that benefit the approved 501(C)3 non-profit arm of Jetty, the Jetty Rock Foundation.

  • Jetty will price match items purchased from Jettylife.com or the Jetty flagship store within 14 days of a sale promotional period. Price adjustments for purchases made earlier than 14 days will not be considered.
  • Items that are being returned or exchanged from Box Truck or Jetty Events must be completed at the Jetty Flagship Store with a receipt or proof of purchase.

  • Full Priced Items may be returned with a receipt or proof of purchase for a full refund. 

  • Discounted Items may be returned for store credit.
  • 2024 Holiday Priority Shipping Cutoff: December 18th, 2024
  • Please enter a secure and trusted address for all online shipments.

    Free shipping promotions apply to domestic orders only.

Frequently Asked Questions

Please contact orders@jettylife.com for any questions regarding your recent purchase or call customer service at 800-900-6435 ext. 3. Please have your order number ready for quick assistance.