• Maintain high customer satisfaction, monitor customer complaints, and work on initiatives to improve customer experience
• Handle all aspects of our eCommerce orders including creating pick tickets, ensuring orders are packed and dispatched in a timely manner, processing returns and monitoring and fixing any integration issues between our inventory system, the back end of our ecommerce system, and our fulfillment center
• Transmit and communicate orders and priorities to our 3PL
• Complete any delegated tasks such as packing promo orders, handling donation requests, and processing products
• Serve as a point of contact for the E-Commerce Manager
• Answer phone calls and check voicemails
• Work Jetty and Jetty Rock Foundation events

• Positive attitude and good energy
• Open availability
• Excellent communication and organizational skills